I had the most wonderful experience with this company. I initially tried to intercept my rug order after realising it was made from recycled polyester, as I’d had issues with cleaning and vacuuming a similar rug previously. Even though the rug had already been dispatched and was in transit, the team went above and beyond trying to help me intercept it — they were genuinely so kind and responsive.
When the rug arrived, I decided to roll it out… and instantly fell in love. It’s absolutely stunning — so many visitors have commented on how beautiful it is and how much it looks and feels like silk. It completely transformed the space.
I let the team know I’d decided to keep the rug (and that I was heavily pregnant and due any day), and the following week I received a $50 Baby Bunting voucher from them as a surprise. I was honestly blown away by the thoughtfulness.
Beautiful products and exceptional, human customer service. I wouldn’t hesitate to recommend them and will definitely shop here again.