If you check your records, you will see that I have purchased from Missamara four times previously and this was my fifth purchase. Until now, I have always been extremely happy with the quality of your rugs, which is why I kept coming back. Unfortunately, this experience has been very disappointing and will be my last purchase from Missamara.
The rug I received does not meet the quality standards I have come to expect. The edging is uneven and non uniform, which significantly detracts from the overall appearance and finish of the rug.
In addition, the rug arrived dirty, giving the clear impression that it had either been used or displayed previously. If a used or display item was being sent, it should at the very least have been properly cleaned. That basic step was not taken.
Finally, the rug was delivered in a very dirty black plastic cover, which felt inappropriate for a premium product and raised further concerns about its handling and condition.
Overall, I am extremely disappointed with both the product quality and the presentation. This experience has unfortunately ended what had previously been a very positive relationship with your brand